Return Policy

Return Policy

Q: How to apply for a return and refund?
Answer: Please contact customer service and provide your order number and reason for return. Then, please take some photos of the products you want to return and send them to us via email. Before processing your request, we will check the photos. If there are no quality issues with the product, but you stain or damage it, we may not provide a full refund. If it is a quality issue with our product, you can receive a full refund. (If you have any confusion, please contact us.)
A full refund means that we will fully refund the amount received for the order. Please note that this does not include bank or institutional fees after we return the order amount.

 

Q: How many days can I return the product?
Answer: 90 days from the time you place your order. Please note that if the deadline has passed after receiving the order, returns will not be accepted. (If you have any confusion, please contact us.)
Applicable conditions for returns:
- Brand new, unused, and in its original state.
The issue of replacing the product is not caused by human factors.
- Attached with proof of purchase (order confirmation email or order number)

 

Q: Can I receive a full refund if I have already used the product?
A: If there are any product quality issues, please provide photos and we will provide a full refund. If it is not a product issue, we cannot provide you with a full refund. (If you have any confusion, please contact us.)

 

Q: Do I need to return a refund?
Answer: Yes. Please ship it to our warehouse address. Please contact us to obtain our new warehouse address. (If you have any confusion, please contact us.)
Q: Can I apply for a refund if the seller has already sent out the package?
A: No, please submit a refund request before the package is shipped from the warehouse. Please don't worry, once we read your refund email, we will do our best to stop preparing and shipping the package. (If you have any confusion, please contact us.)

 

Q: Where will my refund be returned?
A: The refund will be returned to your PayPal or credit card using the original payment method. (If you have any confusion, please contact us.)

 

Q: If I have any questions about returns or refunds, how can I get your help?
Answer: Please contact us via email. We will assist you within 24-72 hours. (If you have any confusion, please contact us.)